Report a concern

Report a Concern
Greenergy is committed to fostering a culture of open and honest communication, where our people are encouraged and empowered to speak up without fear of retribution or retaliation.

We expect anyone to report any issues or concerns that are in violation of our Code of Business Conduct or any Greenergy policy, or that could negatively impact our operations, our people, the environment, or the communities in which we operate.

We also encourage external parties to report any concerns or potential misconduct through our established channels, as part of our commitment to transparency, accountability and good governance.

When a concern is raised, we can act and prevent it from escalating further. Reporting from staff, the people we work with, and stakeholders in the wider communities we operate in are crucial to our success and honest reporting is both expected and valued, and any concern reported will be taken seriously.

What is a ‘concern’?
A concern is any feedback, complaint or observation of behaviours or incidents that you believe violate Greenergy policies.

We are committed to upholding the highest standards of integrity and transparency in all our operations. All of our stakeholders are encouraged to report any concerns or potential breaches of conduct, even if the matter is uncertain. All reports made in good faith will be handled promptly, confidentially, and without risk of retaliation.

How to report a concern
You can report confidentially through our confidential hotline, EthicsPoint.

EthicsPoint is a hotline service created by NAVEX to assist management, employees, business partners, and other interested parties to work together to address any concerns and issues raised within the work environment. The EthicsPoint system is designed to protect your anonymity, and all reports are secure and confidential. 

Reporting online
Follow the steps below to submit your concern using EthicsPoint’s online platform:

  1. Access EthicsPoint here.
  2. Submit your concern. After you complete your report, you will be assigned a unique code called a “report key.” Write down your report key and password and keep them in a safe place.
  3. After 5–6 business days, use your report key and password to check your report for feedback or questions.

Reporting by phone
You can also report a concern anonymously via EthicsPoint’s hotline, where you will be connected to one of EthicsPoint’s operators. The hotline is available 24 hours a day, 365 days a year.

Follow the steps below to dial in:

  1. Access EthicsPoint here.
  2. Select the country you are reporting from and the country your report concerns, and the local hotline number will become available.
  3. Call the number and follow the guidance.
  4. After you complete your report, you will be assigned a unique code called a “report key.” Write down your report key and password and keep them in a safe place.
  5. After 5–6 business days, use your report key and password to check your report for feedback or questions.


Please note that the EthicsPoint’s hotline should not be used to report events presenting an immediate threat to life or property. Please contact your local emergency services if you require immediate emergency assistance.

What happens after you report a concern
Any concern reported is taken seriously and will be reviewed in line with our commitment to integrity and accountability. All reports are assessed and investigated appropriately, based on the information provided, to ensure a fair and thorough response.

If you submit a report through EthicsPoint, you will receive a unique report key and password that allow you to securely access your report. You can expect an update or follow-up questions within 5-6 business days to support the review process.