To assess our efficiency and the quality of service we provide customers, we measure our performance in key operational areas.
99.25%
Invoice accuracy
Assesses the accuracy and efficiency of our back-office systems.
17:10mins
Gate to gate times
Monitor delays due to queuing or business interruption at our managed supply locations in Canada.
Gate to gate times
We recognise that time is money, so we seek to minimise delays for customers collecting fuel from our terminals. We monitor loading times at all our principal supply locations.
At these terminals, where the typical truck size is 50,000 litres, we have a target gate to gate time of
26 minutes.
Reporting for Johnstown & Wascan started September 2020
Invoice accuracy
Our invoice KPI is a measure of the accuracy and efficiency of our back-office systems, as well as the skills and understanding of our team. We continue to work with our customers to ensure we have the information to allow us to invoice correctly first time.
